Lead Product Designer

The Lead Designer will shape the user experience of survey creation and respondent flows, ensuring design solutions meet user needs and business objectives. They will drive strategic value, lead ideation sessions, and develop high-quality design solutions while advocating for user-centered design principles.

Responsibilities

• Lead cross-functional ideation sessions, developing concepts that are strategically different and transformative.
• Expertly select and adapt methodologies to optimize project outcomes.
• Identify opportunities that benefit customers, such as cross-workstream collaboration to promote a holistic, end-to-end experience for our users.
• Advocate for user-centered design principles in product strategy discussions. Set new benchmarks in user-centric design.
• Form and communicate data-driven rationales that elevate strategic value.
• Develop and deliver high-quality design solutions that align with user needs, business goals, and technical constraints.
• Execute hands-on design work, including wireframes, prototypes, and high-fidelity visuals.
• Push the boundaries of creative excellence, while having expert awareness of SurveyMonkey’s design system.
• Ensure designs are scalable, accessible, and optimized for performance.
• Maintain a pulse on innovations in user experiences, visual design, and the subtle details and triggers (e.g. micro-animations, motion graphics) that shape those ‘moments of delight’.
• Utilize data-driven insights to validate design decisions through user testing and analytics.
• Collaborate with user researchers or conduct research yourself to understand the mental models of our users and validate design decisions through moderated and unmoderated research methods.
• Partner closely with designers to ensure cohesive direction and outcomes in their work.
• Leverage technical knowledge to bridge the gap between design and engineering teams.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to ensure seamless integration of design into development processes.
• Build trust and support across the organization through effective communication and collaboration, influencing outcomes and building consensus.
• Instill trust and build effective working relationships with senior management and key decision-makers.

Requirements

• 12+ years experience in the design field, most recently working as a Lead Designer or Senior Designer in product design roles.
• 4+ years of demonstrated Design Systems expertise.
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
• Familiarity utilizing Jira to facilitate project tracking.
• Familiarity with user research tools.
• Has worked with design teams with 4+ Product and UX designers.
• Strong portfolio showcasing exceptional design craft across digital products.
• Expertise in Figma.
• Experience working within a SaaS environment is highly preferred.

Key Skills

• Expertise in Figma.
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
• Familiarity utilizing Jira to facilitate project tracking.
• Familiarity with user research tools.

Benefits

• Competitive benefits package including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending & health savings account.
• Paid holidays.
• Paid time off.
• Employee assistance program.
• Other company benefits.