Associate UX Researcher

As an Associate UX Researcher, you will conduct end user research and organize data to create deliverables that inform decisions across digital product teams. You will collaborate with cross-functional partners and ensure research is visible and reusable throughout the organization.

Responsibilities

• Contribute across the DCX Research Phases with a strong emphasis on fieldwork and hands-on engagement from planning and participant coordination to conducting primary and secondary research and translating those interactions into actionable insights.
• Apply a mix of methods to uncover user needs, behaviors, motivations, and pain points in support of digital initiatives.
• Collaborate with initiative owners, stakeholders, and cross-functional partners to align on scope and deliver research that supports project needs.
• Recruit, screen, and schedule participants using established recruiting tools and standards, as well as other sourcing activities, to ensure quality representation in studies.
• Organize and analyze research data in tools like Dovetail, identify patterns, and contribute to or create deliverables such as personas, journey maps, and executive summaries, with opportunities to take ownership as experience grows.
• Contribute to the creation and presentation of clear, engaging deliverables that highlight insights and support decision-making, like journey maps, personas, service blueprints or research read outs.
• Maintain visibility of research projects through tools like Craft.io, Dovetail and research plans.
• Support knowledge sharing by archiving outputs in accessible systems, tagging research for re-mining, and ensuring insights can be reused across portfolios.
• Support the health and efficiency of the UX Research practice by following established processes and contributing to scalable operations.

Requirements

• Bachelor’s degree in Human–Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Human Factors, Information Science, or a related field (or equivalent professional experience).
• 1–2 years of experience as a UX researcher or in a related research field.
• Familiarity with both qualitative and quantitative methods such as interviews, field studies, surveys, and basic data analysis.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills, with the ability to share findings in impactful ways.
• Strong presentation skills.
• Comfort and experience in communicating insights to a wide range of audiences.
• Collaborative approach, with a focus on building trust across teams.
• Must include a link to an up-to-date, online portfolio or shareable work examples to be considered.

Key Skills

• Familiarity with both qualitative and quantitative methods such as interviews, field studies, surveys, and basic data analysis.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills, with the ability to share findings in impactful ways.
• Strong presentation skills.
• Comfort and experience in communicating insights to a wide range of audiences.
• Collaborative approach, with a focus on building trust across teams.

Benefits

• Robust health, dental and vision insurance plans
• Generous 401 (K) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service
• And many more, check out our benefits site HERE.