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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
The UX Researcher will partner with cross-functional teams to align understanding of customers and drive actionable outcomes. They will lead mixed-methods research studies and help democratize research across the organization.
Responsibilities
- Partner with cross-functional teams to align understanding of our customers and drive actionable outcomes.
- Plan and execute with a variety of research methods, such as interviews, usability testing, surveys, and concept evaluations.
- Collaborate closely with managers, product managers, designers, developers, and analysts to bring the voice of the user into everyday decisions.
- Apply a user-centered lens to a wide range of projects—from optimizing existing experiences to exploring brand new opportunities.
- Help teams access and apply past insights, building a culture of learning and evidence-based design.
- Lead mixed-methods research studies end-to-end, from framing questions to synthesizing insights and driving recommendations.
- Apply your knowledge of AI user experiences —helping teams design products that are both intelligent and human-centered.
- Work with the UXR team to enable non-researchers to conduct high-quality research—through guidance, lightweight training, and ongoing support.
Requirements
- 3+ years of professional experience in user research, with a proven record of shaping product outcomes.
- Background in working with cross-functional, agile teams.
- Demonstrated impact of research insights on product direction.
- Experience in driving UXR impact with in ambiguous product spaces.
- Proficiency in multiple research methods, and judgment to know when to use them.
- Clear and effective communication skills, able to distill complexity into actionable insights.
- Experience working with AI- or data-driven products is a plus, but not required.
- Degree in HCI, Psychology, Cognitive Science, Human Factors, or related field (or equivalent industry experience).
Key Skills
- User research
- Cross-functional team collaboration
- Research methods
- User-centered design
- AI user experiences
Benefits
- Flexible work
- Wellness and mental health support
- A work environment built on collaboration
About Monday.com
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 225,000+ customers across 200 industries in over 200 countries and territories.
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