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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Own and lead UX research activities across various phases including discovery and usability. Collaborate with cross-functional teams to translate research insights into actionable design inputs.
Responsibilities
- Own and lead UX research activities across discovery, concept validation, and usability phases
- Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
- Create actionable outputs like personas, user journeys, service blueprints, and research reports
- Proactively identify users to talk to—whether through clients, internal teams, or customer success
- Translate research insights into product opportunities and design inputs
- Collaborate with UX designers, product managers, and front-end teams throughout the design process
- Help shape our research practice as we scale, including mentoring junior team members when needed
- Proactively identify new opportunities for research within existing client engagements to extend project reach
Requirements
- 3–6 years of hands-on UX research experience (not internships or academic)
- Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools)
- Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly
- Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys
- Ability to handle open-ended, ambiguous briefs—you’re someone who finds ways to start and drive the process
- Familiarity with creating journey maps, service blueprints, or ecosystem maps
- Excellent verbal and written communication, with a knack for explaining research to cross-functional teams
Key Skills
- UX research methods
- System-level thinking
- Ambiguity handling
- Journey maps
- Service blueprints
- Ecosystem maps
- Communication skills
Benefits
- Opportunities for growth and continuous learning (LinkedIn learning & professional trainings)
- Flexible working hours and remote options
- A collaborative and innovative team culture
- Opportunity for career growth and leadership roles
About Koru Ux Design Llp
Award-winning UX agency for healthcare Product Teams. We help growth-oriented healthcare companies to meet ambitious product roadmaps. With over a decade of experience in solving complex UX challenges for healthcare companies from startups to enterprises, we provide designs that are simple and streamlined to deploy. Our niche expertise in healthcare has enabled us to deeply understand the industry's intricacies and collaborate as an extension of your in-house team. Our work portfolio covers a wide range of healthcare solutions for EHRs, Pharmacy Management, Patient Portals, Lab Information Systems, Telemedicine Apps, Revenue Cycle Management, Patient Engagement, Home Health Solutions, and more. We’ve been recognized globally for our healthcare UX expertise, bagging top design awards for innovation and excellence of craft, including 6 iF Design Awards, an A’Design Award, and a UXDA nomination. We're a Great Place To Work certified company, fostering a culture of collaboration, gr
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