UX Researcher

As a UX Researcher, you will conduct user research to gain insights into the needs and behaviors of Telehealth users. You will collaborate with cross-functional teams to ensure that the platform delivers a seamless and intuitive user experience.

Responsibilities

• Conducting user research to gain deep insights into the needs, behaviors, and pain points of our target users, including Telehealth providers and patients.
• Designing and conducting both qualitative and quantitative research methods (interviews, surveys, usability tests, A/B testing, etc.) to gather meaningful data.
• Analyzing user feedback, synthesizing findings, and presenting actionable insights to inform design decisions and product improvements.
• Collaborating with the UX/UI design team to ensure research insights are integrated into the product design process.
• Reviewing designs and prototypes to ensure they align with user needs and research findings.
• Creating user personas, journey maps, and other user-centered artifacts to communicate research findings to stakeholders.
• Identifying key areas for research within the product development cycle, prioritizing research initiatives to maximize impact.
• Continuously monitoring and evaluating the user experience, suggesting improvements, and validating design iterations.
• Staying current with industry trends, methodologies, and technologies in UX research and user experience design.

Requirements

• Proven work experience as a UX Researcher, User Researcher, or a similar role with a strong portfolio showcasing successful research projects.
• Experience with a variety of user research methods, including usability testing, interviews, surveys, and ethnographic research.
• Proficiency with research tools such as UserTesting, Optimal Workshop, Lookback, or similar.
• Strong analytical skills and the ability to synthesize complex data into actionable insights.
• Solid understanding of user-centered design principles and the ability to translate research findings into tangible product recommendations.
• Experience reviewing designs and prototypes to ensure alignment with user needs and research findings.
• Excellent communication skills and the ability to present research findings to cross-functional teams and stakeholders.
• A collaborative mindset with experience working in an agile, cross-disciplinary team environment.
• A passion for delivering exceptional user experiences in the fast-paced world of Telehealth.

Key Skills

• User research methods (usability testing, interviews, surveys, ethnographic research)
• Research tools (UserTesting, Optimal Workshop, Lookback)
• Analytical skills
• User-centered design principles
• Design and prototype review
• Communication skills
• Collaborative mindset
• Agile, cross-disciplinary team experience
• Passion for exceptional user experiences