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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Senior UX/UI Designer, Conversational AI
Geico • Seattle, United States of America 🇺🇸
Hybrid $104,550 - $172,200 Full-time Senior
Sr. Conversational Designer at GEICO to shape the future of customer interactions across conversational platforms using AI technologies.
Responsibilities
- Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces
- Create effective prompts and interaction strategies for Generative AI systems
- Collaborate with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences
- Apply human-centered research methodologies to advocate for customer needs and behaviors
- Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion
- Develop and maintain design guidelines and best practices for conversational and generative interfaces
- Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences
- Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment
Requirements
- 5+ years of experience in conversational design, including voice and chat interfaces
- Proven application of NLP and conversation design principles in customer-facing experiences
- Strong analytical skills in evaluating conversational flows and user feedback
Key Skills
- Hands-on experience with prompt engineering, LLMs, and RAG systems
- Familiarity with Generative AI platforms and their integration into customer journeys
- Experience designing for cross-channel experiences (chat, voice, mobile, web)
- Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms
- Effective communication and storytelling skills to convey design rationale and user impact
- Understanding of content strategy, design systems, and UX research methodologies
Benefits
- Comprehensive Total Rewards program
- 401K savings plan vested from day one that offers a 6% match
- Performance and recognition-based incentives
- Tuition assistance
- Mental healthcare
- Fertility and adoption assistance
- Workplace flexibility
- GEICO Flex program
About Geico
GEICO is an iconic brand that thrives on innovation, exceeding customers' expectations, and enabling collective success through dynamic teams and personalized development programs.
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