Senior Professional Services Consultant

Design and implement interactive experiences for customers using WalkMe's Digital Adoption Platform, enhancing user onboarding and feature adoption.

Responsibilities

• Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs
• Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences
• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget
• Effectively manage project risks and provide regular status updates to all involved parties
• Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
• Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
• Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
• Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Requirements

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus
• Strong understanding of user behavior and how to improve user engagement through WalkMe
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
• Experience working in an agile development environment is a plus
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success
• 3+ years of SaaS experience
• Bachelor's degree in a relevant field preferred

Key Skills

• WalkMe platform experience
• User behavior understanding
• User engagement improvement
• HTML, CSS, JavaScript familiarity
• Data-driven decision making
• Communication skills
• Collaboration skills
• Attention to detail
• Problem-solving skills
• Project management experience
• Agile development environment experience
• Professional Services experience
• Customer Success experience
• SaaS experience
• Relevant field degree

Benefits

• Hybrid work schedule
• Supportive culture
• Professional development opportunities
• Wellness@WalkMe program
• Health coverage options
• Generous annual leave policy
• RefreshMe Days
• Robust retirement contributions