Principal UX Designer, Amazon Customer Service

Design innovative machine learning-powered interfaces for customer service associates at Amazon, focusing on improving customer experience and automation.

Responsibilities

• Design innovative machine learning-powered interfaces focused on customer problem-solving
• Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
• Develop best-in-class user interface designs, flows, and interaction models
• Build lightweight prototypes and design deliverables in a fast-paced environment
• Collaborate with and influence product management, engineering, and UX leaders from concept to launch
• Create process flows, wireframes, and visual mockups to communicate interaction behaviors
• Design UI architecture and interaction flows based on business requirements
• Present design solutions to stakeholders including executives for review
• Analyze interface challenges and develop measurable business-focused solutions
• Partner with business teams to define use cases and high-level requirements
• Translate abstract concepts into concrete, data-driven design solutions
• Mentor UX teammates
• Help raise the bar on UX design in Amazon

Requirements

• 12+ years of design experience
• Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
• Available online portfolio demonstrating relevant work
• Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
• Proficiency with current web and accessibility standards
• Excellent communication, presentation, interpersonal, and analytical skills
• Experience in collaborative team environments and direct work with senior developers
• Fluency in best practices for design, as well as strong knowledge of usability principles and techniques

Key Skills

• User interface design
• Machine learning
• Telemetry data analysis
• Customer feedback incorporation
• Technical parameter understanding
• Prototyping
• Collaboration
• Influence
• Process flow creation
• Wireframe creation
• Visual mockup creation
• UI architecture design
• Interaction flow design
• Stakeholder presentation
• Interface challenge analysis
• Business-focused solution development
• Use case definition
• High-level requirement definition
• Abstract concept translation
• Mentorship
• UX design improvement

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan