Lead UX Researcher - Research Platform

As a Research Platform Owner at IBM HashiCorp, you'll build and own the shared UX Research Platform that supports the entire product organization, blending strategic research expertise with operational excellence.

Responsibilities

• Own and evolve our target audience system (personas, jobs-to-be-done, user journeys) to reflect how work and roles evolve in the age of AI
• Create and scale a research playbook, synthesizing best practices and developing reusable templates, guides, and knowledge-sharing practices
• Lead strategic, quantitative research on product market fit, roadmap prioritization, and audience insights that span products and teams
• Build and manage sourcing mechanisms that give teams reliable access to customers and prospects
• Configure and optimize research tools to maximize efficiency and impact

Requirements

• Strategic research leadership: A minimum of 7+ years leading quantitative Product or Marketing research on audience definition, product-market fit, journeys, adoption, or similar
• Operational excellence: Experience building and scaling playbooks, templates, repositories, and systems that raise research maturity
• Research innovation: Ability to adapt or invent approaches that meet diverse stakeholder needs and constraints
• Influence: Proven skill in aligning research with business goals and inspiring stakeholders with clear, persuasive synthesis
• Enterprise product experience: Background in SaaS, B2B, or complex domains requiring research across diverse user types and stakeholders

Key Skills

• Strategic research leadership
• Operational excellence
• Research innovation
• Influence
• Enterprise product experience