Act in a consultative and advisory role to identify research topics and plan research initiatives
Identify and analyze the user experience by evaluating/leading projects end to end
Lead the development and maintenance of experience and journey maps
Conduct research using qualitative and quantitative methods
Communicate and present findings in compelling ways
Package insights into tools and assets for designers, product managers, and product marketing managers
Support project team members in transforming research findings into innovative solutions
Collaborate with business partners, stakeholders, and cross-functional teams
Serve as liaison regarding research and its relation to other channel services
Utilize established strategies and tools to achieve and enhance value for users
Perform moderately complex analysis to quantify the benefit and value of potential features
Lead user experience initiatives with assignments across work streams
Perform other duties as assigned

Experience in user experience/market/consumer research, project management, and analysis
Well-versed in multiple research methodologies
Ability to multi-task and prioritize multiple projects
Experience using third-party UX research platforms
Experience with quantitative market research methods
Experience creating research deliverables
Working knowledge of financial industry best practices
Experience with Agile methodologies
Advanced communication skills
Master's Degree in Human Factors, Social Science, Strategy, Market Research, Psychology, Information Technology, Design, Cognitive Science, or equivalent

About Lensa

Navy Federal Credit Union is the world's largest credit union with over 10 million members and $149 billion in assets.

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