Senior UI/UX Designer

The Senior UI/UX Designer will lead UX research efforts and translate insights into actionable design decisions. They will collaborate with cross-functional teams to ensure designs are feasible and aligned with business objectives.

Responsibilities

• Lead UX research efforts through user interviews, surveys, usability testing, and data analysis to deeply understand user behaviours, needs, motivations, and pain points across command levels (strategic, operational and tactical)
• Translate research insights into clear user journeys, personas, task flows, and actionable design decisions that improve usability and drive user satisfaction
• Design and iterate on user flows, wireframes, prototypes, and high-fidelity mockups (including video wall layout) for cybersecurity operations to effectively communicate interaction and design intent
• Work closely with data engineers and backend developers to design usable visualisations from various data sources available on the data platform
• Optimise layout of video wall dashboards for different operational scenarios
• Conduct usability testing and feedback loops with the operational users. Incorporate user feedback into the design process, iterating on designs to enhance usability and accessibility
• Ensure visual hierarchy and real time alerting is effective across red/blue teams and command tiers
• Collaborate closely with cross-functional teams, including product managers and developers, to ensure designs are feasible and aligned with business objectives
• Regularly test and validate designs with real users, incorporating feedback to continuously refine and enhance the user experience
• Advocate for best practices in UX/UI design, contributing to style guides, design systems, and standard operating procedures

Requirements

• At least 5 years of experience in UX design for cybersecurity operations or a related field, with a strong portfolio showcasing user-centered design thinking, research, and end-to-end product design
• Demonstrated experience designing for cybersecurity operations, mission critical systems or government command centres
• Deep expertise in user research, usability testing, heuristic evaluation, and translating findings into design solutions
• Expertise in design tools such as Sketch, Figma, Adobe XD, or similar and familiarity with front-end development
• Experience working in agile or scaled agile (SAFe) environment with engineers and product owners
• Familiarity with cybersecurity operations, or emergency operations centre is strongly preferred
• Strong knowledge of user-centered design principles, usability testing methodologies, and accessibility guidelines
• Excellent communication skills with the ability to present, defend, and rationalize design choices to stakeholders of varying levels
• A collaborative attitude with a passion for working in an agile environment and advocating for user-centric solutions
• Ability to handle multiple projects simultaneously while maintaining attention to detail and meeting deadlines
• Strong problem-solving skills and a data-driven mindset, capable of translating quantitative and qualitative research into actionable insights

Key Skills

• Design tools
• Front-End awareness
• Agile and scaled agile (SAFe) environment
• User research
• Usability testing
• Heuristic evaluation
• Data analysis
• Communication skills
• Collaborative attitude
• Problem-solving skills
• Data-driven mindset

Benefits

• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave
• Working in a collaborative environment with helpful team members