Staff Product Designer, Software Asset Management

Product Design Lead at ServiceNow, responsible for leading large, complex initiatives and delivering world-class experiences within Technology Workflows.

Responsibilities

• Lead large, complex initiatives and deliver world-class experiences within the Technology Workflows that influence product strategy and transform how people work around the world
• Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns
• Develop frameworks and principles to standardize and guide cross-team work
• Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users
• Share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 7+ years of relevant design experience
• An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data
• Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision
• A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges
• Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Key Skills

• Leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Developing frameworks and principles to standardize and guide cross-team work
• Articulating and championing design solutions based on human-centered design principles and research data
• Participating in the complete product development lifecycle of web and/or software applications
• User experience design or industry experience (corporate, software, web or agency)

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs