Lead Product Designer

As a Principal Product Designer, you will shape the B2B2C journey by designing intuitive solutions for business customers and their end-consumers. Your work will involve crafting user experiences, conducting user research, and collaborating with cross-functional teams to define product strategy and design execution.

Responsibilities

• Crafting user experiences: Ensure the display of verified business identities is clear, trustworthy, and provides necessary context. Design engaging post-call experiences, such as 'Call Me Back' requests and user feedback mechanisms, to improve customer satisfaction and business outcomes
• User Research & Insights: Conduct thorough user research (interviews, surveys, usability testing) with both business stakeholders and end-consumers to uncover pain points, needs, and opportunities. Understand why consumers are hesitant to answer unknown numbers, and how Truecaller's solution can overcome this trust deficit
• Strategic Product Vision: Collaborate closely with Product Managers, Engineers, and other cross-functional teams to define product strategy, roadmap, and requirements. Translate business objectives (e.g., increasing call pick-up rates for business numbers, enhancing brand recognition) into innovative design solutions
• Design Execution: Create detailed user flows, wireframes, prototypes, and high-fidelity UI designs that reflect best practices in mobile design. Ensure visual consistency, usability, and a delightful aesthetic across all app touchpoints
• Data-Driven Iteration: Utilize analytics and performance data (e.g., answer rates, post-call engagement metrics) to validate design decisions, identify areas for improvement, and drive continuous iteration
• Cross-Platform Consistency: Ensure a consistent and high-quality user experience across various devices, operating systems (Android and iOS), and networks, recognizing India's fragmented telecom landscape
• Advocacy & Mentorship: Champion user-centered design principles throughout the organization. Mentor junior designers and contribute to fostering a strong design culture

Requirements

• 10-12 years of experience in product design, with a strong portfolio showcasing successful B2C app-side design projects, particularly those involving complex systems or multi-sided platforms
• Proven expertise in UX research, information architecture, wireframing, prototyping, and visual design tools (e.g., Figma, Sketch, Adobe XD)
• Demonstrated ability to translate complex user needs and business requirements into intuitive and engaging user experiences
• Strong understanding of mobile platform conventions (Android and iOS) and responsive design principles
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and collaborate effectively with diverse teams
• Bonus: Experience designing for two-sided markets or B2B2C products, understanding the interplay between different user types
• Bonus: Experience with video communication or rich media integration in app design

Key Skills

• Product design
• UX research
• Information architecture
• Wireframing
• Prototyping
• Visual design tools
• Mobile platform conventions
• Responsive design principles
• Communication
• Presentation
• Interpersonal skills
• Design decisions
• Collaboration
• Two-sided markets
• B2B2C products
• Video communication
• Rich media integration

Benefits

• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges
• Office life: We strongly believe in in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There is something for everyone!