Senior UX Designer, GSC

As a Senior UX Designer, you will work independently and lead collaboration with project teams to create compelling user experiences. You will initiate user research, iterate on designs based on feedback, and ensure design accuracy during the development process.

Responsibilities

• Work independently but also lead/collaborating with more senior designers and other members of your project team
• Initiate and plan user research activities, including usability testing and interviews
• Work collaboratively with Business Analysts (BA), customers, development and consultant teams to drive out designs that align to project/business objectives and are technically feasible
• Work with project team members to create compelling user experience in Figma following an Experience Led Design (ELD) process, produce concept designs, prototypes and final detailed UI assets
• Iterate on designs based on feedback from users and stakeholders
• Document designs clearly to support a smooth design-to-dev handoff and collaborate closely with developers to ensure design accuracy
• Craft and specify the user interface style and theme to production quality aligned to our customers' brand working with design tokens, aligned with our Jutro design system to ensure consistency across products
• Provide expert guidance to our customers on UX best practices and lead them towards user-centered solutions, communicate and advocate for our internal design standards and process to our customers to help them align with our practices
• Work in an Agile environment following the Scrum methodology

Requirements

• Experience with design and collaborative tools like Figma, Miro, Photoshop, Microsoft Office, Google Workspace etc.
• Experience or knowledge of working with design systems and design tokens
• Fluent business English required, capable of clearly communicating, in both written and verbal format; additional languages (e.g. Chinese, Japanese) are a plus
• Must demonstrate excellent organizational skills
• Keen attention to detail is required
• Have the ability to manage multiple tasks and projects
• Demonstrated ability to embrace emerging technologies—especially AI—and apply data-driven insights to drive innovation, productivity, and continuous improvement
• Preferred: Insurance domain knowledge and/or experience in financial services industry
• Preferred: Working experience with any insurance carriers or technology implementation partners
• Preferred: Strong stakeholder and relationship management skills
• Preferred: Trainer experience in Design Thinking principles
• Qualifications: Bachelors or masters program in Human-Computer Interaction, Industrial Design, User Experience Design, Design Thinking, or a field related to user experience design with an accredited college/university
• Qualifications: 4-7 years of user experience design, interaction design, and user interface design in enterprise and complex business processes
• Qualifications: High proficiency with design and collaborative tools like Figma, FigJam, and Miro
• Qualifications: A solid understanding of accessible design and the ability to produce accessible designs with minimal support