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"Good design is obvious. Great design is transparent."
— Joe Sparano
UX Designer - Office of Public Guardian Online (OPGO)
Public Service Division • Singapore 🇸🇬
Drive end-to-end user research and design for OPGO's digital services, focusing on improving user satisfaction and adoption rates. Design intuitive interfaces and user flows for complex legal processes, including LPA applications and deputy reporting.
Responsibilities
- Drive end-to-end user research and design for OPGO's digital services, focusing on improving user satisfaction and adoption rates
- Conduct user interviews, usability testing, and journey mapping to deeply understand the needs of donors, donees, deputies, and agency officers
- Design intuitive interfaces and user flows for complex legal processes, including LPA applications and deputy reporting
- Improve information architecture and content findability across OPGO's digital touchpoints
- Create high-fidelity prototypes and wireframes using Figma to effectively communicate design solutions
- Establish and maintain a comprehensive design system to ensure consistency across the platform
- Work closely with developers to ensure high-quality implementation of design solutions
- Support the digitisation of in-person processes while maintaining security and trust
Requirements
- Proven track record in user research, including interviewing, usability testing, and thematic analysis
- Strong proficiency in Figma for wireframing and prototyping
- Experience in information architecture and content strategy
- Ability to translate complex processes into simple, user-friendly digital experiences
- Experience in creating and maintaining design systems
Key Skills
- Self-motivated and resourcefully working as the primary designer, together with a designer-in-training
- Comfortable navigating ambiguity and balancing multiple stakeholder needs
- Strong analytical mindset with ability to interpret user satisfaction metrics and research data
- Excellent communication skills to articulate design decisions effectively
- Highly organised with strong attention to detail
Benefits
- Flexible work arrangements (subject to your job role)
- Trust to manage your time to deliver your best
- Holistic and market-competitive suite of perks
About Public Service Division
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector. Our mission: Engineering Digital Government, Making Lives Better. Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do. As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
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