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Lead Product Designer - Consumer Experience (f/m/d)*

Parloa β€’ Berlin, Germany πŸ‡©πŸ‡ͺ

Hybrid Full-time Lead

Drive the realization of the design vision for consumer-facing, multimodal experiences across voice, chat, and beyond. Lead UX strategy and take end-to-end ownership of design in your product team.

Responsibilities

  • Bring the design vision to life in your product team, ensuring clarity and usability across consumer-facing, multimodal experiences.
  • Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
  • Balance simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touchpoints.
  • Lead UX strategy for your product team with a focus on multimodal consumer interactions, ensuring research insights shape both near-term design choices and the long-term vision.
  • Prototype and test interaction models that make AI agents intuitive and trustworthy for everyday users.
  • Take end-to-end ownership of design in your product team, shaping direction and delivering high-quality, hands-on work.

Requirements

  • 8+ years of experience in product design with a proven track record in consumer-facing products, including two years in a lead capacity.
  • Strong expertise in designing multimodal experiences, ideally across voice, chat, and mobile.
  • Ability to translate a design vision into coherent, high-quality execution within a cross-functional team.
  • Strong interaction and visual design skills, with a portfolio that demonstrates elegant, user-centered solutions in consumer contexts.
  • Experience collaborating with product managers and engineers to drive outcomes and influence priorities.
  • A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
  • Excellent communication and storytelling skills, with the ability to align and inspire cross-functional teams.

Key Skills

  • Experience designing consumer-facing products that integrate AI or conversational interfaces.
  • Background in designing multimodal experiences that combine voice, chat, and graphical interfaces.
  • Familiarity with design systems in a scaling organization.
  • Knowledge of accessibility best practices and inclusive design principles for multimodal products.
  • Interest in emerging interaction models such as ambient computing, AR/VR, or wearables.

Benefits

  • Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
  • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup.
  • Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
  • Competitive compensation and equity package.
  • Flexible working hours, 28 vacation days and workation opportunities.
  • Access to a training and development budget for continuous professional growth.
  • Regular team events, game nights, and other social activities.
  • Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

About Parloa

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

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