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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Lead research practices and establish processes to empower the team in user research. Design end-to-end product experiences and advocate for user needs in product discussions.
Responsibilities
- Lead Research Practices: Establish, document, and maintain research processes, tools, and best practices.
- Empower others (PMs, engineers, designers) to conduct lightweight studies by providing resources, templates, and guidance.
- Facilitate or conduct key research activities (usability testing, discovery interviews, synthesis sessions) when deeper insights are needed.
- Ensure research findings are shared in accessible, actionable ways across the org.
- Design End-to-End Experiences: Translate user needs and insights into flows, wireframes, prototypes, and polished designs.
- Collaborate with the design system lead to ensure designs align with visual patterns, accessibility standards, and consistency across the platform.
- Partner with product managers and engineers to bring designs from concept through implementation.
- Advocate for the User: Champion user needs in product discussions, balancing them with business goals and technical feasibility.
- Translate insights into design opportunities that shape product direction.
- Contribute to building a culture of research and user-centered design across teams.
Requirements
- 5+ years of experience in UX design, focusing on building solutions that align with business needs.
- A strong grasp of user-centered design (UCD) and expertise in methodologies like user research, A/B testing, rapid prototyping, and heuristic analysis.
- The ability to transform business strategy and user needs into effective UX/UI designs.
- Great communication and people skills to collaborate with clients and stakeholders.
- A natural passion for solving user pain points through thoughtful design.
- A balanced approach that combines analytical thinking with creative problem-solving.
- Excellent time management skills and the ability to iterate on designs efficiently.
- Pragmatic and collaborative approach to work effectively in a small team.
Key Skills
- User-centered design (UCD)
- User research
- A/B testing
- Rapid prototyping
- Heuristic analysis
- Communication and people skills
- Analytical thinking
- Creative problem-solving
- Time management
- Collaboration
Benefits
- Comprehensive Benefits: Complete company insurance plan (health, dental, vision, travel) effective from day one (100% employer-paid) and $500 annual Health Care Savings Account (HCSA) for additional health-related expenses.
- Unlimited access to virtual healthcare platform (Telus Health).
- Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
- Paid Time Off: Minimum 3 weeks vacation, plus an additional week off during the holidays, 5 sick/personal days, and 2 volunteer days.
- Retirement Savings: Group RRSP with a 50% employer matching up to 4% of your salary.
- Financial Perks: Transportation reimbursement for travel to a Broadsign office.
- Family Support: Parental leave salary supplement.
- Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth.
About Broadsign Careers
We believe in a world where bold creativity inspires bright ideas. Where screens drive growth, build excitement and prompt innovation. Where digital interactions inspire conversations and connect communities. Where digital and real-life experiences collide. We’re making it easier than ever for publishers, agencies and brands to harness the power of digital out-of-home and connect with audiences across the globe. Lighting up airports, shopping malls, health clinics, street corners and more, our platform powers screens at the heart of people’s lives.
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