Senior UX Designer

Lead research practices and establish processes to empower the team in user research. Design end-to-end product experiences and advocate for user needs in product discussions.

Responsibilities

• Lead Research Practices: Establish, document, and maintain research processes, tools, and best practices.
• Empower others (PMs, engineers, designers) to conduct lightweight studies by providing resources, templates, and guidance.
• Facilitate or conduct key research activities (usability testing, discovery interviews, synthesis sessions) when deeper insights are needed.
• Ensure research findings are shared in accessible, actionable ways across the org.
• Design End-to-End Experiences: Translate user needs and insights into flows, wireframes, prototypes, and polished designs.
• Collaborate with the design system lead to ensure designs align with visual patterns, accessibility standards, and consistency across the platform.
• Partner with product managers and engineers to bring designs from concept through implementation.
• Advocate for the User: Champion user needs in product discussions, balancing them with business goals and technical feasibility.
• Translate insights into design opportunities that shape product direction.
• Contribute to building a culture of research and user-centered design across teams.

Requirements

• 5+ years of experience in UX design, focusing on building solutions that align with business needs.
• A strong grasp of user-centered design (UCD) and expertise in methodologies like user research, A/B testing, rapid prototyping, and heuristic analysis.
• The ability to transform business strategy and user needs into effective UX/UI designs.
• Great communication and people skills to collaborate with clients and stakeholders.
• A natural passion for solving user pain points through thoughtful design.
• A balanced approach that combines analytical thinking with creative problem-solving.
• Excellent time management skills and the ability to iterate on designs efficiently.
• Pragmatic and collaborative approach to work effectively in a small team.

Key Skills

• User-centered design (UCD)
• User research
• A/B testing
• Rapid prototyping
• Heuristic analysis
• Communication and people skills
• Analytical thinking
• Creative problem-solving
• Time management
• Collaboration

Benefits

• Comprehensive Benefits: Complete company insurance plan (health, dental, vision, travel) effective from day one (100% employer-paid) and $500 annual Health Care Savings Account (HCSA) for additional health-related expenses.
• Unlimited access to virtual healthcare platform (Telus Health).
• Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
• Paid Time Off: Minimum 3 weeks vacation, plus an additional week off during the holidays, 5 sick/personal days, and 2 volunteer days.
• Retirement Savings: Group RRSP with a 50% employer matching up to 4% of your salary.
• Financial Perks: Transportation reimbursement for travel to a Broadsign office.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth.