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"The details are not the details. They make the design."
— Charles Eames
Lead large, complex initiatives to deliver world-class product experiences. Collaborate with multidisciplinary teams to create user-centered designs that resonate with users.
Responsibilities
- Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.
- Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. Develop frameworks and principles to standardize and guide cross-team work.
- Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. Share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7+ years of relevant design experience.
- An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
- Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
- Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency)
Key Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Human-centered design and research data
- Developing frameworks and principles to standardize and guide cross-team work
- Articulating and championing design solutions based on human-centered design principles and research data
- Participating in the complete product development lifecycle of web and/or software applications
- User experience design or industry experience (corporate, software, web or agency)
About Servicenow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
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