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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a Senior Product Designer at Clio, you'll drive the evolution of Clio Grow, shaping the experience for firm marketing and communications in a hybrid work environment.
Responsibilities
- Champion User-Centered Design: Advocate for user needs and ensure design decisions are grounded in user research and best practices
- Bar Raising UX Solutions: Create and maintain comprehensive UX documentation, including user flows, wireframes, prototypes, and interaction specifications
- Contribute to Product Requirements: Collaborate with product managers, engineers, and researchers to translate user needs, data, and business goals into clear and actionable experience requirements
- Drive User Research: Conduct user research, including usability testing, interviews, and surveys, to inform design decisions
- Develop Interaction Models & Prototypes: Create high-fidelity prototypes and interaction models to demonstrate design concepts and facilitate user testing
- Collaborate Cross-Functionally: Work closely with product managers, engineers, researchers, and other designers to ensure alignment and seamless execution
- Iterate and Improve: Continuously iterate on designs based on user feedback and data analysis to ensure ongoing improvement and optimization
- Contribute to Design Systems & Standards: Contribute to design systems and uphold standards, ensuring consistency and scalability across the platform
- Mentor & Guide Junior Designers: Provide guidance and mentorship to junior designers, fostering a collaborative and supportive team environment
- Present & Communicate Design Concepts: Effectively communicate design concepts and rationale to stakeholders at all levels
Requirements
- 5+ years of experience in product design, SaaS experience is preferred
- Experience designing AI-powered features or workflows
- Proven experience designing for CRM systems or customer engagement platforms
- Strong understanding of marketing and communications workflows
- A track record of successfully shipping products and solving customer problems
- Proficient in user research methodologies
- Expert in design and prototyping tools (e.g., Figma, Miro, etc.)
- Excellent communication, collaboration, and presentation skills
- Excellent understanding of interaction design principles, usability, visual, and accessibility
- Ability to thrive in a fast-paced, agile product development environment
- Experience working on complex projects or systems
- Experience with Design Systems
Key Skills
- User-centered design
- SaaS experience
- AI-powered features
- CRM systems
- Customer engagement platforms
- Marketing and communications workflows
- User research methodologies
- Design and prototyping tools
- Communication, collaboration, and presentation skills
- Interaction design principles
- Usability
- Visual design
- Accessibility
- Fast-paced, agile product development environment
- Complex projects or systems
- Design Systems
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on Anchor Days
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
About Clio
Clio is a global leader transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
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