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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
As a UX Writer, you will shape user experiences through clear and concise language. You will collaborate with cross-functional teams to craft copy that guides and informs users at every touchpoint.
Responsibilities
- Write clear and concise user-facing microcopy across the product, including interface elements like buttons, labels, tooltips, error messages, and onboarding content.
- Collaborate with squad leads, product managers, designers, engineers, and legal/compliance to ensure messaging is consistent, clear, and aligned with BigPay’s tone of voice.
- Maintain and evolve BigPay’s tone of voice and content style guide, ensuring all communication aligns with our customer principles and delivers a consistent, human-centered experience.
- Collaborate on usability testing to fine-tune copy for clarity, tone, and ease of understanding.
- Understand our users through data, research, and feedback—and be their voice in every content decision.
Requirements
- 2–4 years of experience as a UX writer (preferably in fintech, tech, or digital products).
- Excellent command of English, with an eye for clarity, tone, and usability.
- Portfolio of UX writing samples, showing how your words improved user experience.
- Strong collaboration skills and the ability to work cross-functionally in fast-paced teams.
- Demonstrated understanding of design thinking, usability and user experience best practices.
- Empathy for users and a drive to make digital experiences accessible and intuitive.
- Familiarity with UX best practices, design tools (like Figma), and agile environments.
Key Skills
- UX Writing
- English
- Clarity
- Tone
- Usability
- Collaboration
- Design Thinking
- User Experience
- Empathy
- Agile
About Airasia
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
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