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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
As a UX Writer, you will write clear and concise user-facing microcopy across the product and collaborate with cross-functional teams to ensure messaging is consistent and aligned with BigPay’s tone of voice. You will also maintain and evolve BigPay’s tone of voice and content style guide, ensuring all communication delivers a consistent, human-centered experience.
Responsibilities
- Write clear and concise user-facing microcopy across the product, including interface elements like buttons, labels, tooltips, error messages, and onboarding content.
- Collaborate with squad leads, product managers, designers, engineers, and legal/compliance to ensure messaging is consistent, clear, and aligned with BigPay’s tone of voice.
- Maintain and evolve BigPay’s tone of voice and content style guide, ensuring all communication aligns with our customer principles and delivers a consistent, human-centered experience.
- Collaborate on usability testing to fine-tune copy for clarity, tone, and ease of understanding.
- Understand our users through data, research, and feedback—and be their voice in every content decision.
Requirements
- 2–4 years of experience as a UX writer (preferably in fintech, tech, or digital products).
- Excellent command of English, with an eye for clarity, tone, and usability.
- Portfolio of UX writing samples, showing how your words improved user experience.
- Strong collaboration skills and the ability to work cross-functionally in fast-paced teams.
- Demonstrated understanding of design thinking, usability and user experience best practices.
- Empathy for users and a drive to make digital experiences accessible and intuitive.
- Familiarity with UX best practices, design tools (like Figma), and agile environments.
Key Skills
- UX Writing
- English
- Clarity
- Tone
- Usability
- Collaboration
- Design Thinking
- User Experience
- Empathy
- Agile
About Bigpay Malaysia Sdn. Bhd.
BigPay is a Southeast Asian fintech company founded in 2017. BigPay is committed to providing the financial services that Southeast Asians need to live better lives, by providing accessible, transparent, simple and secure digital financial services. From cross-border and domestic payments to international transfers, credit, micro-insurance, personal loans, and smart budgeting, we continue to innovate to level-up Southeast Asian lives - one transaction at a time.
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