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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
UX Writer (Mobility)
Goto Group • Special capital Region of Jakarta, Indonesia 🇮🇩
The UX Writer will lead the content designing process, collaborating with various stakeholders to deliver high-quality features and improvements. They will strategize on communication methods and contribute to team discussions to enhance collective output.
Responsibilities
- Lead the content designing process in assigned streams involving stakeholders from Designers, Researchers, Illustrators, Product Managers, Business, Marketing, Legal, and others, following the pre-defined processes, but also able to identify areas for improvement during the processes.
- Effectively deliver features and improvements per agreed mass timelines with high-quality output.
- Crack the formula on how Gojek can better communicate and present its products to different segments of users.
- Engage in stimulating discussions and feedback loops with constant changes.
- Closely and intensely collaborate and communicate with stakeholders in given contexts such as: gathering context, understanding the unknowns, aligning thoughts to reach an agreement, giving and receiving feedback, and presenting the content decision among others.
Requirements
- 2-3 years of experience as a UX Writer. Having a background as a copywriter is appreciated.
- Proficient in English and Indonesian grammar.
- Excellent understanding of writing fundamentals, such as structured thinking, critical and creative thinking, context gathering, research, problem-solving, seeking feedback, and prioritization.
- Solid design thinking and fearlessness in getting your hands dirty to find out root causes, or to validate your design, through independent qualitative and quantitative research.
- Strong self-driven purpose of work and possesses a high initiative in doing what’s right and not what’s easy.
- Insatiable curiosity to understand your customers and how to make their lives better, paired with a rich understanding of Indonesians and how they go about their daily lives.
- Remarkable communication, collaboration with stakeholders, and advocating for your work.
- High adaptability. Confident and independent self-management, project management, and leadership.
Key Skills
- UX Writing
- Copywriting
- English and Indonesian grammar
- Writing fundamentals
- Design thinking
- Research
- Problem-solving
- Feedback seeking
- Prioritization
- Communication
- Collaboration
- Leadership
- Adaptability
- Self-management
- Project management
About Goto Group
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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