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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Lead UX Writer will develop and lead the content strategy for Freshworks products, ensuring a consistent and user-friendly voice. They will collaborate with cross-functional teams to integrate content seamlessly into the user experience.
Responsibilities
- Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice
- Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience
- Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints
- Conduct user research to understand user needs and behaviors, using insights to inform content decisions
- Establish and maintain content style guides and standards to ensure a unified voice across all interactions
- Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback
- Iterate on content based on user feedback, analytics, and evolving product requirements
Requirements
- Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content
- Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team
- Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience
- Experience with user research and usability testing to inform content decisions
- Familiarity with accessibility standards and guidelines
- Previous leadership or mentorship experience is a plus
Key Skills
- UX Writing
- Content Strategy
- Communication
- Collaboration
- Design Principles
- User Research
- Usability Testing
- Accessibility Standards
- Leadership
- Mentorship
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
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