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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
UX Writer
Keybank • New York, United States of America 🇺🇸
As a UX Writer, you will craft clear and engaging copy for KeyBank's digital banking experiences, collaborating with cross-functional teams to ensure user-centered content design. You will also conduct content audits and validate copy through user research to enhance user satisfaction.
Responsibilities
- Create clear, concise, and actionable microcopy for digital banking interfaces
- Develop content strategies and information architecture that guide users through complex financial tasks and workflows
- Partner with product designers to ensure copy and design work together seamlessly
- Translate technical and financial terminology into language that everyday consumers can understand and act upon
- Conduct content audits to identify opportunities for improvement and ensure consistency across products
- Partner with UX researchers to test and validate copy through A/B testing, usability studies, and user feedback sessions
- Incorporate qualitative and quantitative data into copy recommendations and iterations
- Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction
- Work closely with product managers, designers, and engineers throughout the Agile development process
- Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly
- Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints
- Participate in design sprints, workshops, and ideation sessions to solve user problems through content
- Contribute to and maintain KeyBank's UX writing style guide and content design principles
- Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines
- Document content patterns and reusable copy components for the Key Design System
- Champion best practices in content design across the organization
Requirements
- 3+ years of experience in UX writing, content design, or related field
- Portfolio demonstrating clear, user-centered writing for digital products
- Strong understanding of user experience principles and human-centered design methodologies
- Experience writing for responsive web and mobile interfaces
- Proven ability to collaborate with cross-functional teams in an Agile environment
- Proficiency in Figma and other design collaboration tools
- Experience with content management systems and documentation tools (Confluence, Jira)
- Exceptional attention to detail and ability to maintain consistency across multiple projects
- Bachelor's degree in English, Communications, Journalism, HCI, or related field (or equivalent experience)
Key Skills
- UX writing
- content design
- user experience principles
- human-centered design methodologies
- writing for responsive web and mobile interfaces
- collaboration in Agile environment
- Figma
- content management systems (Confluence, Jira)
- attention to detail
- consistency across projects
- English, Communications, Journalism, HCI
Benefits
- Eligibility to earn a base salary in the range of $85,000 - $95,000 annually
- Eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance
About Keybank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day. Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national o
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