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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
The UX writer will craft clear and user-sensitive copy for the app's interface, enhancing usability and guiding users through their experience. They will collaborate with design and content teams to create solutions based on user feedback and business requirements.
Responsibilities
- Write grammatically correct content for user interfaces
- Proofread and edit text created by non-writer team members
- Build a sustainable and scalable content system across Empathy’s user interfaces
- Craft supportive, quality UX copy for strategic and core projects
- Collaborate with content writers to help maintain and polish the brand voice
- Review business requirements to create appropriate and effective copy
- Work in close collaboration with other design team members
- Create solutions based on user feedback, usability testing, and metrics
- Act as a bridge to the Content and Design teams
Requirements
- 2+ years of experience in UX writing
- An independent problem solver who takes projects from concept to completion
- A strong communicator and storyteller
- Growth-oriented with dedication to continuous learning and adaptability
- A natural leader who guides and mentors team members
Key Skills
- Empathy and proven ability to identify users’ pain points and needs
- Attention to detail and proven effective writing skills
- Ability to organize workflow and keep track of deadlines
- Ability to build communications within the team and with other departments
- Ability to understand technical implementations and limitations
About Empathy
Empathy is a leading technology company transforming the way people plan for and navigate life’s toughest moments. By combining cutting-edge innovation with compassion, Empathy provides unparalleled support for bereavement, estate management, legacy planning, and more. Trusted by Fortune 500 companies and leading life insurers, Empathy serves over 40 million individuals across North America, setting a new standard for modern family care and workplace benefits. Empathy’s mission is to make care as practical as it is compassionate—partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics, and empowers families to move forward with clarity and resilience.
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