Senior UX Writer - South Africa or Philippines based

The Senior UX Writer will focus on content operations, maintaining writing standards, and ensuring consistency across products. They will collaborate with various teams to develop a style and voice for the brand, ensuring all product messaging is clear and aligned with customer needs.

Responsibilities

• Help to forge a style and voice for the brand that makes our customers feel safe and understood
• Ensure that all product messaging is clear, accurate, useful, and true to the brand
• Work cross-functionally with POs, designers, and BOs to ensure consistency in messaging across our channels
• Review data to understand customer behaviour and adapt messaging accordingly
• Review all product messaging before it goes live to maintain quality standards
• Develop and maintain content operations processes and governance frameworks
• Coordinate with the UX writer team to ensure consistency and localisation are considered
• Be an ambassador for UX writing, playing a key role in helping this growing team reach its potential

Requirements

• A passion for UX writing and content operations
• 4+ years of experience writing for digital products
• A background in UX/product writing, content design, or digital copywriting and a portfolio of work to back it up
• Demonstrable experience collaborating with different teams across countries and time zones
• Experience establishing and maintaining content standards, style guides, and documentation
• The ability to present and defend your UX writing decisions
• Be familiar with collaborative tools and processes such as Confluence, Jira, and Figma

Benefits

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri