Lead Product Designer

The Lead Product Designer will drive exceptional design craft and manage multiple workstreams autonomously, focusing on user experience for survey creation and respondent flows. This role involves advocating for user-centered design principles and delivering high-quality design solutions that align with user needs and business goals.

Responsibilities

• Driving strategic value and bringing your innovative spirit to the table
• Lead cross-functional ideation sessions, developing concepts that are strategically different and transformative
• Expertly select and adapt methodologies to optimize project outcomes
• Identify opportunities that benefit customers, such as cross-workstream collaboration to promote a holistic, end-to-end experience for our users
• Advocate for user-centered design principles in product strategy discussions
• Set new benchmarks in user-centered design
• Form and communicate data-driven rationales that elevate strategic value
• Develop and deliver high-quality design solutions that align with user needs, business goals, and technical constraints
• Execute hands-on design work, including wireframes, prototypes, and high-fidelity visuals
• Strategically employ varying UI fidelity levels to maximize engagement, accelerate decisions, and drive innovation throughout development
• Push the boundaries of creative excellence, while having expert awareness of SurveyMonkey’s design system
• Connect the dots and identify opportunities for shared components to be ratified into the system
• Ensure designs are scalable, accessible, and optimized for performance
• Consider impact on varying form factors
• Utilize data-driven insights to validate design decisions through user testing and analytics
• Collaborate with user researchers or conduct research yourself to understand the mental models of our users and validate design decisions through moderated and unmoderated research methods
• Partner closely with designers to ensure cohesive direction and outcomes in their work
• Leverage technical knowledge to bridge the gap between design and engineering teams
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to ensure seamless integration of design into development processes
• Build trust and support across the organization through effective communication and collaboration
• Influence outcomes and build consensus
• Instill trust and build effective working relationships with senior management and key decision-makers

Requirements

• 12+ years experience in the design field, most recently working as a Lead Designer or Senior Designer in product design roles
• 4+ years of demonstrated Design Systems expertise
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo
• Familiarity utilizing Jira to facilitate project tracking
• Familiarity with user research tools
• Experience working with design teams with 4+ Product and UX designers
• Strong portfolio showcasing exceptional design craft across digital products
• Expertise in Figma
• Experience working within a SaaS environment is highly preferred

Key Skills

• Expertise in Figma
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo
• Familiarity utilizing Jira to facilitate project tracking
• Familiarity with user research tools
• Experience working with design teams with 4+ Product and UX designers
• Strong portfolio showcasing exceptional design craft across digital products
• Experience working within a SaaS environment

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Employee assistance program
• Other company benefits