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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
The UX Researcher will work closely with product, design, and engineering partners to identify needs and develop research roadmaps. They will plan and execute a variety of research activities to generate insights that help improve business purchasing experiences.
Responsibilities
- Work closely with product, design, and engineering partners to identify needs, prioritize high-impact research opportunities and develop research roadmaps
- Plan and execute research a wide variety of research activities with customers and prospects, using mixed methods
- Generate ideas on new or more efficient ways to answer questions that we have about customers
- Collaborate with other stakeholders (designers, product team, marketing, legal...) to solve problems with data (generate insights from business analytics and customer feedback)
- Work across all of Amazon to drive better research practices and bring attention to business customers
- Visibilize the value of human-centered research in the organization
Requirements
- BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, Design or related fields
- Substantial experience in both qualitative and quantitative research methods (5+ yrs)
- Strong portfolio of past work experience and deliverables demonstrating impact across charters in large organizations
- Excellent verbal and written communication skills (technical, business and executive audiences)
- Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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