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Senior User Experience (UX) Researcher

Isn Software Corporation โ€ข Dallas, United States of America ๐Ÿ‡บ๐Ÿ‡ธ

Hybrid Full-time Senior

The Senior User Experience (UX) Researcher is responsible for defining and executing the UX strategy for products. This role involves collaborating with cross-functional teams and customers to ensure products meet user needs and business goals.

Responsibilities

  • Drive user-centered strategy through research, stakeholder interviews, and synthesis of insights into strategic deliverables that align with business goals
  • Design and prototype intuitive experiences using UX artifacts like journey maps, wireframes, and mockups, while collaborating with cross-functional teams to ensure design fidelity
  • Enhance user engagement and onboarding by developing Pendo guides, interactive walkthroughs, and crafting clear, user-focused UX copy across the application
  • Measure and optimize product performance through audits, analytics tools, and dashboards to track success criteria and inform continuous UX improvements

Requirements

  • 5+ years of experience in UX research, design, or strategy, preferably at a SaaS Company
  • Must have an online portfolio
  • Experience with whiteboard, wireframing, prototyping tools such as Figma & Figjam
  • Ability to work on multiple tasks simultaneously
  • Excellent verbal and written communication skills

Benefits

  • 100% company-paid monthly insurance premiums for employees and dependents
  • Medical, Dental, Vision, and Life Insurance
  • Employee assistance program
  • 4% retirement matching Long-Term & Short-Term Disability Coverage
  • Paid time off
  • Holidays
  • Monthly cell phone reimbursement
  • Complimentary parking space or monthly reimbursement for DART public transportation
  • Team-building activities and events
  • Matching charitable gift program
  • Professional development & training opportunities
  • Wellness Program

About Isn Software Corporation

Established in 2001, ISNยฎ is the global leader in contractor and supplier management. ISN supports 850 Hiring Clients in capital-intensive industries to help manage 85,000 contractor and supplier customers with operations in more than 85 countries. ISN is headquartered in Dallas, Texas with offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth, Auckland, and Paris. ISN takes pride in leading efforts to improve the efficiency and effectiveness of contractor management systems and in serving as a forum for sharing industry best practices among its members. ISNetworldโ€™s con๏ฌgurable functionality allows Hiring Clients to measure the key performance metrics relevant to them, promoting transparency, clear communication, and sustainable operations. ISN provides Hiring Clients tools to improve risk management processes and connect with safe and reliable contractors. For more information, visit www.isn.com.

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