Find Work
"Good design is obvious. Great design is transparent."
— Joe Sparano
Principal UX Designer, Amazon Customer Service
Amazon • Austin, United States of America 🇺🇸
You will design next-generation experiences for customer service associates to efficiently resolve customer issues. Your projects will involve developing AI solutions to enhance the customer experience.
Responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with and influence product management, engineering, and UX leaders from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
- Mentor UX teammates
- Help raise the bar on UX design in Amazon
Requirements
- 12+ years of design experience
- Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
- Available online portfolio demonstrating relevant work
- Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
- Proficiency with current web and accessibility standards
- Excellent communication, presentation, interpersonal, and analytical skills
- Experience in collaborative team environments and direct work with senior developers
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Key Skills
- User interface design
- Machine learning
- Telemetry data analysis
- Customer feedback incorporation
- Technical parameter understanding
- Prototyping
- Collaboration
- Presentation
- Communication
- Analytical skills
- Agile environment experience
- Design patterns
- Usability principles
- HTML
- JavaScript
- CSS
- Web standards
- Accessibility standards
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
🔔 Never miss similar opportunities
Get notified when new UI/UX Design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.