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"Good design is obvious. Great design is transparent."
— Joe Sparano
Principal UX Designer, Amazon Customer Service
Amazon • Austin, United States of America 🇺🇸
Onsite $147,600 - $244,000 Full-time Lead
Design innovative machine learning-powered interfaces for customer service associates at Amazon, focusing on improving customer experience with generative AI solutions.
Responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with and influence product management, engineering, and UX leaders from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
- Mentor UX teammates
- Help raise the bar on UX design in Amazon
Requirements
- 12+ years of design experience
- Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
- Available online portfolio demonstrating relevant work
- Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
- Proficiency with current web and accessibility standards
- Excellent communication, presentation, interpersonal, and analytical skills
- Experience in collaborative team environments and direct work with senior developers
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Key Skills
- User interface design
- Machine learning
- Telemetry data analysis
- Customer feedback incorporation
- Technical parameter understanding
- Wireframing
- Visual mockups
- UI architecture
- Interaction flows
- Stakeholder presentation
- Business-focused solutions
- Use case definition
- Data-driven design
- Mentorship
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
About Amazon
Amazon is Earth's most customer-centric company, striving to provide solutions that make customer service effortless and intuitive.
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