Digital Product Experience Designer

Bausch & Lomb seeks a Digital Product Designer to set design standards, facilitate design goals, and ensure a user-centered design journey for their digital products.

Responsibilities

• Define and shape the experience strategy with the product team, facilitating working sessions with stakeholders and users to define key design goals and product requirements.
• Create a design strategy related to research insights, execution, and continuous integration.
• Synchronize customer research and map customer journeys for the constituent across teams.
• Synthesize customer insights across research by each team at the journey level.
• Take ownership of creating design deliverables.
• Create design artifacts such as journey maps, personas, wireframes, and Figma clickable prototypes.
• Build and maintain design systems.
• Collaborate with Product teams to define UX success metrics and translate insights into actionable design enhancements.
• Advocate for accessibility standards (e.g., WCAG) and inclusive design in all phases of the product lifecycle.
• Collaborate with content strategists.
• Engage with the delivery of work, empowering and providing the right tools for implementation teams to deliver sprint goals.
• Identify and remove team impediments.
• Work with Product owners to align the roadmap to vision and continuous insights to ensure the voice of the customer is heard.
• Constantly look for better ways of solving technical problems and designing the solution, not afraid to challenge the status quo.
• Attend events and sessions, promoting events, with a customer-focused approach.
• Write user stories and acceptance criteria to enable development efforts related to user experience, and help manage the user-facing product backlog.
• Partner with QA and product teams to validate design implementation and ensure quality standards are met.
• Monitor post-launch product performance and user feedback to inform iterative design improvements.
• Contribute to the governance and documentation of the design system to ensure consistency and scalability across teams.

Requirements

• A bachelor’s degree with 4+ years of relevant work experience, with proven experience in product design, Agile, and Scrum.
• Consulting experience is a plus.
• 3+ years of demonstrated functional work experience in product design, HealthTech, and eCommerce experience is a plus.
• Expert in latest design tools (e.g., Figma, Miro).
• Strong collaborator with cross-functional teams from tech, design, and business.
• Proven knowledge and understanding of digital and software delivery, technology, and supporting industry principles.
• Experienced in Agile Scrum teams (i.e., agile ceremonies, managing a backlog/release plan, writing user stories), tracking team-level metrics, removing blockers (burndown chart, release burn up, etc.).
• Expertise in tools like JIRA, Azure DevOps & etc.
• Possess domain-specific technical expertise to support backlog development and resolve blockers for the team.
• Strong communication skills (written & verbal) with comfort in speaking with business stakeholders and collaborating in a global, matrixed environment.
• Proven problem solver who can manage and lead the team to push the solution and progress.
• Experience acting as “voice of the customer” to represent the business.

Key Skills

• Product Design
• Agile/Scrum
• Design Tools (Figma, Miro)
• Cross-Functional Collaboration
• Digital and Software Delivery
• Agile Scrum Teams
• Tools (JIRA, Azure DevOps)
• Technical Expertise
• Communication Skills
• Problem Solving
• Voice of the Customer

Benefits

• Short-term and/or long-term incentives.
• Medical, dental, vision insurance, disability and life insurance.
• 401(k) plan and company match.
• Tuition reimbursement program (select degrees).
• Company holidays and well-being benefits.
• Sick time, floating holidays and paid vacation.