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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead Senior Product Designer - Diner Engagement
Opentable • Toronto, Canada 🇨🇦
As a Senior Product Designer, you will help diners discover and engage with restaurants while identifying new UX opportunities. You will collaborate with a global team to define strategies and drive the future of OpenTable’s diner experience.
Responsibilities
- Help diners discover, choose, reserve, and engage with the best restaurants for their preferences
- Identify new strategic UX opportunities in Diner-facing products
- Stay close to emerging trends in diner habits around discovery, selection, reservation and overall hospitality experience
- Work closely with a global team of product managers, product & brand designers, engineers and data scientists, to define our strategy and drive the future of OpenTable’s diner experience
- Build impactful user experiences that delight customers and drive our business forward, evolve, and develop new experiences while balancing the needs of our diners, restaurants, and the business
- Collaborate with other designers while navigating the full range of a product designer’s work—from research to high-fidelity designs
- Meaningfully impact every stage of product discovery and development across both sides of the double diamond and relentlessly iterating to constantly improve quality and impact
Requirements
- Minimum of 6 years of professional experience in product design
- Excel at translating sophisticated workflows into elegant and accessible user experiences
- Comfortably navigate all stages of the design process, from assembling insights with user research, building, and testing prototypes, delivering polished visual design, and working collaboratively with product managers and engineers to bring the UX to life
- Continuously value introspection to improve yourself, your team, and your products
- Proactively seek and incorporate direction from senior team members, and are generally eager to learn and curious about the latest design trends and methodologies
- Have a creative approach and open mind to solving problems, thrive with challenges, and can independently lead a project or product area while being open to feedback and coaching
- Drive collaboration between partner teams and can operate as a phenomenal teammate
- Actively supply to group conversations, facilitate working sessions, and help shape decisions
- Have developed a large arsenal of tools and know when to use what to move the work forward
- Have a portfolio that demonstrates your problem-solving skills, exceptional visual design skills, and interaction design skills through a breadth of great product design work across web and mobile platforms
- Have experience working on global products in a large-scale, product-led environment, and have deep experience across all platforms including iOS, Android and responsive web
- Have experience successfully managing or mentoring designers
- Have a track record of excellent communication and storytelling skills
Key Skills
- Experience designing for web and mobile platforms
- Exceptional portfolio that showcases a breadth of product design leadership
- Comfortably navigate all stages of the design process
- Continuously value introspection to improve yourself, your team, and your products
- Proactively seek and incorporate direction from senior team members
- Have a creative approach and open mind to solving problems
- Drive collaboration between partner teams
- Actively supply to group conversations, facilitate working sessions, and help shape decisions
- Have developed a large arsenal of tools and know when to use what to move the work forward
- Have a portfolio that demonstrates your problem-solving skills, exceptional visual design skills, and interaction design skills
- Have experience working on global products in a large-scale, product-led environment
- Have experience successfully managing or mentoring designers
- Have a track record of excellent communication and storytelling skills
Benefits
- Generous paid vacation + time off for your birthday
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth, Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Paid volunteer time
- Focus on your career growth: Development Dollars, Leadership development, Access to thousands of on-demand e-learnings, Employee Resource Groups
- Private health and dental insurance
- Life and Disability insurance
- Travel Discounts
About Opentable
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), has been proudly serving restaurants for over 25 years—resulting in a network of over 60,000 restaurants, bars, and wineries around the world. From “Where should we eat?” to “Your table is ready,” OpenTable is the bridge between restaurants and diners. For restaurants, OpenTable is an all-in-one solution that helps streamline FOH and BOH operations, puts them in front of new guests, and backs it all up with 24/7 customer support in 240 languages. Plus, OpenTable is integrated with hundreds of technology partners to help restaurants run seamlessly. All so restaurants can focus on what they do best: providing amazing hospitality and food. For diners, it’s the easiest way to discover new restaurants with personalized recommendations, data-backed lists, curated guides and more, and manage all your reservations through an intuitive app. After all, dining out is better when it runs smoothly on both sides of the table.
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