Product Designer (Content Specialist)

The Product Designer (Content Specialist) will work within a specific value stream to create intuitive digital experiences for UK investors. This role involves collaborating with a multi-disciplinary team to understand customer needs and design effective solutions for the Public Website.

Responsibilities

• Understand what our customers need/want and, in collaboration with other designers, solve problems and design sensible experiences.
• Familiar with the gov.uk content guidelines, you know content best practice and you’re an expert at writing for accessibility.
• Comfortable working with Design Systems (Storybook & Figma) and readily able to build prototypes & designs from these building blocks.
• Familiar (and ideally experienced) with AEM for Content Management.
• Have the ability to translate complex financial/investments concepts into simple, plain English language.
• Produce different types of content (microcopy, conversational, product marketing, help/instructional) and adapt your content to the medium.
• Understand that consistency is important but also that, at times, breaking away from it is necessary to create meaningful content.
• Contribute to research activities by helping with research plans, discussion guide, build prototypes and insight synthesis.
• Autonomously drive the production of design work and lead the sign-off process with Product, business stakeholders, legal and compliance.
• Proactively engage with your immediate stakeholder group (PM, Marketing, UX, Developers) but also other relevant SMEs (legal, compliance, business strategy, customer services, etc).
• Engage with the Content and Design practice through show and tell and contribute to the betterment of the Design craft as a whole.
• Understand UX, the Double Diamond and the Agile delivery mindset.
• Work off hypothesis and problem statements.
• Highly proficient in Figma – this is our workspace and where you’ll need to execute all design work.
• Work on multiple projects at the same time and are comfortable with content-switching.
• Adaptable designer and able to flex your ways of working depending on the nature of projects and the team you work with (mixture of proactive and reactive work).
• Work autonomously, know what to do without being given specific tasks.
• Proactive, take ownership of the work and constantly look to help and add value.
• Curious, relentlessly ask questions, obsessed with understanding how our products/operational processes work and keen to keep learning (whether that’s insight or ways of working).
• Build trust and work in symbiosis with other designers in the team, through constant and proactive communication.
• Open-minded and selfless, recognize that design is a team sport and welcome scrutiny and design debates.
• Able to run the Design conversation, from conceptualisation to leading meetings and workshop, connecting with the relevant SMEs, sourcing customer insight, etc.
• Able to think strategically about your work and its impact beyond your immediate value stream.
• Thorough and considered in your decision making, seek to understand the root cause of problems and don’t rush to solutions.
• Comfortable sharing and presenting your ideas and solutions.

Requirements

• Proven experience in the design space (ie, writing for journeys, app, public website, dashboards, etc).
• Experience in finance, asset management or other regulated industries strongly recommended.