Product Designer (Content Specialist)

As a Project Contractor Product Designer (Content Specialist) at Vanguard, you'll collaborate with a multi-disciplinary team to design sensible experiences for our Public Website, focusing on attracting, engaging, and educating investors.

Responsibilities

• Understand what our customers need/want and, in collaboration with other designers, solve problems and design sensible experiences
• Contribute to research activities by helping with research plans, discussion guides, build prototypes, and insight synthesis
• Autonomously drive the production of design work and lead the sign-off process with Product, business stakeholders, legal, and compliance
• Proactively engage with your immediate stakeholder group (PM, Marketing, UX, Developers) and other relevant SMEs
• Engage with the Content and Design practice through show and tell and contribute to the betterment of the Design craft as a whole
• Work on multiple projects at the same time and be comfortable with content-switching
• Work autonomously, take ownership of the work, and constantly look to help and add value
• Be curious, ask questions, and be obsessed with understanding how our products/operational processes work
• Build trust and work in symbiosis with other designers in the team
• Be open-minded and selfless, recognize that design is a team sport, and welcome scrutiny and design debates
• Run the Design conversation, from conceptualization to leading meetings and workshops, connecting with the relevant SMEs, sourcing customer insight
• Think strategically about your work and its impact beyond your immediate value stream
• Be thorough and considered in your decision making, seek to understand the root cause of problems, and don't rush to solutions
• Be comfortable sharing and presenting your ideas and solutions

Requirements

• Proven experience in the design space (ie, writing for journeys, app, public website, dashboards, etc)
• Experience in finance, asset management or other regulated industries strongly recommended
• Familiarity with the gov.uk content guidelines
• Comfortable working with Design Systems (Storybook & Figma)
• Familiarity with AEM for Content Management
• Ability to translate complex financial/investment concepts into simple, plain English language
• Ability to produce different types of content (microcopy, conversational, product marketing, help/instructional)
• Understanding of UX, the Double Diamond, and the Agile delivery mindset
• Highly proficient in Figma

Key Skills

• Familiarity with the gov.uk content guidelines
• Comfortable working with Design Systems (Storybook & Figma)
• Familiarity with AEM for Content Management
• Ability to translate complex financial/investment concepts into simple, plain English language
• Ability to produce different types of content (microcopy, conversational, product marketing, help/instructional)
• Understanding of UX, the Double Diamond, and the Agile delivery mindset
• Highly proficient in Figma