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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a UI/UX Designer, you will guide government clients through the Design Intelligence™ framework, focusing on human-centered design to address complex user experience challenges. You will be involved in all aspects of the design process, from discovery to interface design, ensuring that user needs are met in proposed solutions.
Responsibilities
- Participate in all aspects of the discovery process to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to help frame pain points and opportunities, define insights, validate hypothesis, and create a compelling experience vision
- Understand the relevance of and how artifacts like journey maps, service blueprints, personas, ecosystem and experience maps fit into crafting the user experience
- Conduct user research and testing and effectively translate user needs into an implementable digital experience
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment
- Design intuitive, elegant, and accessible interfaces supported through a test and learn process
- Ensure all deliverables across a variety of projects are produced at the highest quality
Requirements
- Ability to obtain a U.S. government Public Trust Security Clearance
- 4+ years of professional UX and UI experience designing viable solutions for multi-platform digital products
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Demonstrated experience conducting primary and secondary user-research including user-interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting (for example), and applying those insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
- Demonstrated experience in UI design including wireframing, low and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
- Knowledge and experience with 508 compliance requirements
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing user stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- Experience collaborating within a multi-disciplinary delivery team including service designers, technologists, data scientists, engineers, solution architects, and change managers
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Degree or equivalent experience in HCD, HCI, and/or UX design
- Experience with Atlassian products such as JIRA, Confluence
Key Skills
- Proficiency in tools like Adobe Creative Suite, Sketch, Figma, Zeplin and other prototyping tools
- Experience working on a scrum team within the Agile delivery framework
- Experience collaborating within a multi-disciplinary delivery team
- A natural curiosity for solving problems
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
About Steampunk
When Steampunk Digital Consulting was established, we committed ourselves to the concept of providing our clients with Unfair Ideas, and we’ve been re-establishing ourselves every day since to deliver the Unfair Ideas that give our clients an unfair advantage. Because we believe that’s what this business requires: a fresh perspective, a new approach, and an interdependent group of people dedicated to taking on whatever new challenge or opportunity the day brings. That’s why we bring a holistic approach to marketing, gathering together the best of all disciplines under one roof. We understand that today’s modern companies need a creative partner that works the way they do: fast, open, and collaboratively. Which, done correctly, is itself a little unfair. We truly believe in the transformative power of illustration and design and their ability to simplify communications, elevate experiences, engage and inspire people everywhere. Good design and good relationships come from collaboration
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