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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead design strategy and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth. Collaborate with cross-functional teams to deliver scalable solutions that benefit sellers and buyers.
Responsibilities
- Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.
- Drive end-to-end product design across customer experiences.
- Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.
- Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.
- Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.
- Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.
- Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.
- Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.
Requirements
- 10+ years of professional product design experience, e-commerce or marketplace experience is a plus.
- Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.
- Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.
- Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.
- Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.
- Proven success influencing product vision, and roadmap prioritization.
- Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.
- Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.
- Commitment to ongoing learning, mentoring, and advancing design excellence.
Key Skills
- Product design
- E-commerce or marketplace experience
- Figma
- Prototyping tools
- Interactive design methods
- Executive-level presentations
- Storytelling
- Design narratives
- Design systems
- Cross-domain alignment
- Journey mapping
- Service design documentation
- Workshop facilitation
- Product vision
- Roadmap prioritization
- Partnership building
- Cross-functional collaboration
- Customer advocacy
- Inclusive approach
- Collaborative approach
- Mentoring
- Ongoing learning
- Design excellence
About Ebay
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
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