Senior Product Designer

Lead discovery work to uncover customer problems and inform product strategy. Create engaging wireframes, prototypes, and high-fidelity UX/UI designs while collaborating closely with diverse stakeholders.

Responsibilities

• Lead discovery work to uncover customer problems, identify opportunities, and inform product strategy through research, workshops, and co-design
• Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions
• Create engaging wireframes, prototypes, and high-fidelity UX/UI designs, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
• Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them
• Collaborate closely with a diverse range of stakeholders inc. Product Managers, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
• Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a “test and learn” mindset
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback according to our design standards to continuously improve outcomes
• Contribute to evolving our design system for consistency, scalability, and efficiency
• Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and improve solutions

Requirements

• 7+ years of experience designing digital/staff products end-to-end in cross-functional product teams
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment
• Excellent interaction and UI design skills, with an eye for detail and craft
• Experience designing for complex systems, services, or platforms, not just isolated features
• Strong collaboration and communication skills
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens)
• Comfortable navigating ambiguity and complexity, balancing customer needs with business goals
• Experience with metrics-driven product development (e.g., running experiments, A/B testing, usage funnels data)
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact

Key Skills

• Experience working in Financial Service, or another industry that combines physical and digital services
• Exposure to design systems management and contribution
• Passion for mentoring others and uplifting the broader design craft in the organisation

Benefits

• Ownership and autonomy to shape the product as a key member of a cross-functional team
• Investment in your growth and career development through coaching, learning budgets, and design community support