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"Good design is obvious. Great design is transparent."
— Joe Sparano
Senior Product Designer, Personal Loans
Upgrade • San Francisco, United States of America 🇺🇸
Lead UX design for presenting loan offers and starting the application process. Collaborate with product, marketing, and engineering to create user experiences that drive conversion and improve customer satisfaction.
Responsibilities
- Lead UX design for how we present loan offers to customers and help them start the application process, which includes the application funnel, offer flows, and return user journeys
- Recommend design improvements that will improve customer experiences, increase conversion rates and lead to higher personal loan issuance dollars
- Iterate quickly to contribute to our culture of a/b testing to find winning designs
- Partner with product, marketing, and engineering to shape concepts into flows, prototypes, and polished user experiences that ship frequently
- Stay current on trends and the latest innovation in the personal loans space from a business and design perspective
- Collaborate on new features that push the category forward, like our homeowner discount program and refinance
- User research and data insights to validate design decisions and deliver measurable outcomes
- Contribute to and maintain the Upgrade Design System, ensuring consistency, quality, and efficiency across products
- Help shape internal design processes and foster a strong, collaborative team culture
Requirements
- 4+ years of professional experience in Product Design, collaborating cross-functionally with Product, Marketing, and Engineering teams
- 2+ years of experience optimizing user funnels, guiding customers to select the product or offer that best fits their needs
- Strong user-first mindset, with the ability to balance customer needs against business objectives
- Comfortable operating at multiple levels—from shaping strategic direction and evolving the overall experience to executing detailed production work, including navigating legal and compliance reviews
- Ability to translate user research, user needs, and product data into informed design solutions
- Strong communication skills—you can explain design rationale and influence stakeholders
- Strong interaction design skills with a portfolio that demonstrates impact
- Detail-oriented, organized, and comfortable working in a fast-paced, hybrid environment
- Experience with personal finance, banking, or lending products (bonus)
Key Skills
- User-first mindset
- Cross-functional collaboration
- User research
- Data insights
- Interaction design
- Detail-oriented
- Organized
- Fast-paced environment
- Personal finance, banking, or lending products (bonus)
Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Paid parental leave
- Health and wellness initiatives
- Opportunities for professional growth and development
About Upgrade
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7 million customers access over $40 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards. We’re looking for new team members who get excited about designing and delivering new and better
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