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"Good design is obvious. Great design is transparent."
— Joe Sparano
The contractor will produce design artifacts that guide development and take part in user research to integrate findings into the design process. They will collaborate with various stakeholders to create visually appealing and impactful products.
Responsibilities
- Think creatively and employ a human-centered design process
- Produce design artifacts that guide development, including mockups, wireframes, high fidelity prototypes, flowcharts, journey maps, service blueprints, storyboards, or doodles
- Utilize and build upon existing design systems to design digital products that will be used across devices
- Take part in user research and integrate findings from research interviews and usability testing
- Balance product/program goals and user needs
- Champion usability and accessibility best practices
- Collaborate with internal and external content strategists, researchers, product managers, and engineers to create products that are visually appealing and impactful
- Navigate complex situations with empathy and kindness, and work to build inclusive partnership with diverse groups of people
- Advocate for what you see as necessary for the project and the end user
- Employ systems-thinking and maintain awareness of how new features will impact a service as a whole
- Jump into projects at various stages, from discovery to delivery
- Facilitate a smooth handoff of design deliverables
Requirements
- At least 5 years of experience designing technology products and services
- Experience navigating complex systems or working on public service delivery
- Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
- Experience owning the design process from start to finish
- An adaptive, proactive, tenacious, and positive mindset
- Experience working in an agile, iterative way
- Empathetic, collaborative, communicative and able to adapt in the face of constraints
About Bloom Works
Bloom Works is a woman-owned public benefit company that helps organizations serve people better. Digital services are part of everyday life — we use them for everything from accessing information online to figuring out which public services we qualify for. At Bloom, we work with governments and organizations to meet those digital service needs -- and create products that are beautiful and easy to use.
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