Senior Product Designer, Growth

The Senior Product Designer will design features and improvements for Auctane products and oversee the creative process from start to finish. They will conduct user research, validate ideas, and ensure successful implementation of designs.

Responsibilities

• Design features and improvements to Auctane products, including ShipStation, Stamps.com, and ShipStation API
• Oversee a feature or project's creative process from start to finish
• Design mockups and prototypes to validate ideas with stakeholders and customers
• Research and test the impact of a new feature or product update using metrics and analytics
• Work closely alongside developers to ensure implementation is consistent with mockups
• Ensure the continued success of designs through production by tracking the design KPIs
• Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it
• Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications
• Present concepts to the company during new hire onboarding as well as during company meetings
• Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence
• Work with Product Managers to understand and dissect challenges, and execute company strategy
• Work with stakeholders to translate strategy into product improvements that benefit from design thinking
• Mentor junior designers by providing thoughtful and constructive feedback during design reviews
• Conduct customer research to validate ideas and locate new problems to solve
• Contact users and conduct interviews to gain insight into Auctane product use, and apply user knowledge to inform your designs
• Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points
• Review user interactions using analytics and reporting tools to see how users are interacting with the product
• Play a leading role in product experimentation and support product-led growth initiatives
• Design and configure experiments, including hypothesis setup, targeting, and test variations
• Manage the experimentation workflow end-to-end, from launch through monitoring, ensuring accurate data collection and minimal disruption to users
• Analyze and report on results, translating findings into actionable product and design recommendations

Requirements

• Bachelor’s degree in design or related field
• Experience as a product designer or UX/UI designer at a SaaS company or product design firm
• Experience conducting or leading research initiatives and experiments
• Training in User Experience, User Interface, and Interaction Design
• Strong Visual UI design skills
• Previous experience within the eCommerce or Shipping software industry (optional)
• Previous experience driving in-product experimentation (optional)
• Previous experience with user behavior analytics, analysis, and reporting (optional)

Key Skills

• Figma
• Optimizely or similar experimentation platform
• Usertesting.com or other testing/prototyping tools
• Looker or similar
• Pendo or similar
• Google Suite
• Zoom
• Slack

Benefits

• Hybrid work environment (3 days per week in office)
• Flex Time Off policy
• 12 paid holidays for all US employees
• 401k employer matching program
• Annual merit reviews
• Company events
• Attractive office space in the heart of central Austin, Texas
• Weekly catered lunches
• Health and Wellness options including medical, dental, and vision plans
• Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• Employee Assistance Program with up to 8 free mental health sessions
• Gym discounts
• Education reimbursement
• Employee Referral Program
• Inclusive, casual and upbeat work environment