Senior Product Designer

Design user experiences that improve healthcare outcomes for underserved communities. Collaborate with cross-functional teams to create solutions that prioritize patient care and reduce administrative burdens.

Responsibilities

• Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
• Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
• Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems
• Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
• Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
• Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
• Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)
• Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
• Partner with our current designer to evolve our design system and establish patterns for community-based care technology
• Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care

Requirements

• 3-7 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
• Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
• Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
• Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
• Understanding of healthcare compliance and working within regulated environments
• Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
• Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
• Commitment to building inclusive solutions designed specifically for communities that have been historically excluded

Key Skills

• Human-centered design process
• Design tools (Figma, Sketch, etc.)
• Rapid prototyping methods
• User research
• User testing
• Healthcare compliance
• Communication skills
• Cross-functional stakeholder management
• Leadership
• Inclusive design

Benefits

• Stock Options: Opportunity to invest in the company’s growth.
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
• Life Insurance: Basic life insurance to give you peace of mind.
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter Benefits: Convenient options to support your commute needs.
• Professional Development Stipend: A dedicated stipend supports professional development and growth.