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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Lead the creative development of visual assets across various channels and ensure brand fidelity. Mentor a team of designers while implementing innovative AI solutions to enhance execution speed and quality.
Responsibilities
- Lead the creative development of assets across digital and physical channels
- Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling
- Set the visual bar, make art direction calls, and ensure brand fidelity across all creative assets
- Create world-class assets yourself
- Evolve and maintain our visual identity system
- QA design outputs for polish, detail, and consistency
- Mentor and guide a hybrid team of in-house and freelance designers. Run critiques and feedback sessions that help designers grow their craft and confidence
- Support briefing and directing external creative agencies, while ensuring external partners deliver work that integrates seamlessly with in-house standards
- Champion an AI-first design mindset: exploring and implementing generative image and video tools to scale creativity
- Track and optimize team capacity, balancing high-impact projects with day-to-day execution. Manage design capacity, resource planning, and prioritization
Requirements
- 7+ years of experience in graphic/brand design
- A portfolio that demonstrates exceptional craft across brand, campaign, and digital, and has a deep understanding of how creative works in different marketing channels, i.e., events, social media, and displays
- Proven ability to lead art direction
- Deep expertise in design systems (typography, color, layout, iconography, grids, graphic devices)
- Mastery of Figma and Adobe CC
- Experience managing hybrid design teams (in-house + freelance) and directing agencies
- Fluency in AI-powered creative tools for image and video generation — and curiosity to stay ahead of emerging capabilities
- Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment
- Fluent in English (native or bilingual proficiency)
Key Skills
- Mastery of Figma and Adobe CC
- Experience managing hybrid design teams (in-house + freelance) and directing agencies
- Fluency in AI-powered creative tools for image and video generation — and curiosity to stay ahead of emerging capabilities
- Excellent communication skills: clear feedback, compelling presentations, and strong stakeholder alignment
- Fluent in English (native or bilingual proficiency)
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package
- Flexible working hours, 28 vacation days and workation opportunities
- Access to a training and development budget for continuous professional growth
- Regular team events, game nights, and other social activities
- Work from home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks
About Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
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