User Experience Designer

UX Designer needed to support projects through development of user interaction task flows, wireframes, prototypes, and final production for new and existing products.

Responsibilities

• Support projects of moderate and high complexity through the development of User Interaction task flows, wireframes, prototypes through to final production for new and existing products.
• Optimize customer, dealer, and internal user interfaces for better usability and efficiency.
• Design, schedule, build, and deliver new and enhanced, moderately complex portals and websites to achieve the agreed plan in terms of quality, cost, and timing, and create an engaging website.
• Develop website maps, application models, and image or page templates to meet user needs, industry standards, and/or project goals.
• Support digital channel management by analyzing best practices through competitive benchmarking, customer insights, A/B testing, feedback from cross-functional partners, and site feature/functionality enhancement.
• Research and interpret data, trends, and benchmarks relevant to digital products/services design.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
• Collate and analyze data using preset tools, methods, and formats.
• Involves working independently.
• Contribute to the understanding of user segments, trends, needs, and expectations by reporting and providing feedback on client interactions.

Requirements

• 2 or more years of experience in UX/UI design, including designing for mobile applications and complex interfaces, with a focus on user-centric solutions.
• Proficiency with design and rapid-prototyping in Figma.
• Experience in holistic design thinking, applying strategic thinking and business goals to design work, focus on usability, and understand aesthetic values.
• Experience transitioning easily between multiple topics and aesthetics.
• Experience incorporating branding and common design system components and guidelines into product experiences.
• Effective communication and presentation skills.
• Ability to translate customer needs into design and effectively articulate that design to technical team members.

Key Skills

• UX/UI design
• Figma
• holistic design thinking
• strategic thinking
• usability
• aesthetic values
• branding
• common design system components
• effective communication
• presentation skills
• customer needs translation
• technical team articulation