UX Researcher

The UX Researcher will plan and execute end-to-end user research using various methods. They will translate research findings into actionable insights and maintain research documentation.

Responsibilities

• Plan and execute end-to-end user research using qualitative and quantitative methods (e.g., usability testing, interviews, surveys, diary studies, etc.)
• Support team members when it comes to gathering, analysing, synthesising research data, and presenting or applying insights to the team's work
• Translate research findings into clear, actionable insights and present them to stakeholders at various levels
• Develop and maintain research documentation, personas, journey maps, and other artefacts
• Maintain and continue to develop a centralised user research repository
• Contribute to the development of internal research processes, templates, and best practices

Requirements

• 4+ years of hands-on UX research experience in a product-focused environment (B2B or SaaS ideally)
• Strong grasp of research methodologies across the discovery and evaluative phases of the design process
• Excellent communication, presentation, and interpersonal skills
• Ability to frame complex concepts simply and clearly, adapting for different audiences and organisational levels
• Create compelling evidence narratives that support a diverse range of customers and users over multiple geographies
• Familiarity with tools such as UserTesting, Optimal Workshop, Dovetail, Lookback, or similar
• Comfortable with working in a fast-paced environment with shifting priorities
• Experience conducting international or accessibility-focused research
• Understanding of product analytics tools (e.g., Heap, Google Analytics, Tableau)

Key Skills

• UX research experience
• Research methodologies
• Communication and presentation skills
• Adaptability
• Evidence narrative creation
• Familiarity with research tools
• Fast-paced environment adaptability
• International and accessibility-focused research experience
• Product analytics tools knowledge

Benefits

• Hybrid work offering to be present in Sofia OR Plovdiv office twice per week
• Salary budget for this role, depending on experience, ranges BGN 54,000 - 60,000 Gross per year
• Opportunity to work in a diverse and innovative environment
• Focus on making the world a better place to work
• Perks and benefits that support a healthy work-life balance