Sr. UX Researcher

Lead and execute various research methods to uncover user insights and drive product improvements. Collaborate with cross-functional teams to ensure user-centered decision making and mentor junior UX researchers.

Responsibilities

• Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking.
• Design and implement comprehensive research plans for complex projects in a fast-moving environment.
• Mentor junior UXers and evangelize research best practices across the organization.
• Regularly present at Town Hall and All Tech meetings.
• Synthesize research findings into actionable insights and effectively communicate them to stakeholders.
• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process.
• Expand our research repository to make insights accessible and usable by the broader organization.
• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior.
• Proactively identify research opportunities that could improve product strategy and user experience.
• Advocate for user needs in strategic planning and prioritization discussions.

Requirements

• Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience.
• 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions.
• Expert knowledge of various research methodologies and when to apply them effectively.
• Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders.
• Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations.
• Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms.
• Comfort working in an agile environment and adapting research approaches to support rapid iteration.
• Ability to balance strategic research initiatives with tactical needs.
• Experience collaborating with data analysts to connect qualitative insights with quantitative metrics.
• Willingness to manage parts of ResearchOps and self-serve recruitment.
• Proficiency with analytics software like Heap, Posthog, or similar is preferred.

Key Skills

• A work history in the financial services industry is preferred.

Benefits

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives.
• The opportunity to work in a fast-paced environment with experienced industry leaders.
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits.
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot.