UX Researcher - Goodnotes Foundation (12 months fixed term contract - renewable/convertible)

Lead research that informs the design of core experiences used by millions of users across multiple platforms. Collaborate with designers, researchers, product managers, and engineers to deliver high-quality research insights that influence product direction.

Responsibilities

• Design and run foundational and evaluative research studies that shape core product experiences.
• Work across iOS, Web, Android, and Windows to improve multi-platform and multi-device experience.
• Collaborate with designers, researchers, PMs, and engineers to bring clarity and structure to decisions.
• Deliver high-quality research insights that directly influence product direction.
• Uncover unmet user needs and identify areas for product improvement.
• Help the team move from intuition-led to insight-led decision making.

Requirements

• 3-4+ years of in-house UX research experience.
• Experience leading end-to-end research studies independently.
• A strong portfolio showing how your work has influenced product design.
• Experience working cross-functionally with product and design.
• Excellent communication skills in both writing and speaking.
• Ability to work through ambiguity and suggest the right research methods for the task.
• Comfort with qualitative and light quantitative research.
• Ability to connect the business and product metrics to the research approach for sharper recommendations.

Key Skills

• Experience with productivity tools or multi-platform apps.
• Familiarity with tools like User Testing, Maze, Useberry, Optimal Workshop, or Amplitude.
• Experience with behavioral analytics and product-led growth.
• Some knowledge of unmoderated testing and remote-first workflows.

Benefits

• Budget for things like noise cancelling headphones, setting up your home office, personal development, professional training, and health & wellness.
• Sponsored visits to our Hong Kong or London office every 2 years.
• Company-wide annual offsite.
• Flexible working hours and location.
• Medical insurance for you and your dependents.