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"Design is not just what it looks like and feels like. Design is how it works."
— Steve Jobs
Staff UX Researcher (Contract)
Collectors • United States of America 🇺🇸
Lead and execute user experience research from planning to execution, applying a mix of qualitative and quantitative methods. Deliver actionable insights that shape product strategy and collaborate closely with cross-functional teams.
Responsibilities
- Lead and execute user experience research from planning to execution
- Deliver compelling, actionable insights that shape product strategy, user flows, interaction models, and new feature development
- Collaborate closely with product managers, designers, engineers, and data analysts
- Establish UX research best practices and processes that scale across multiple teams
- Drive generative and evaluative research to support design decisions across web and mobile platforms
- Represent the voice of the user across different product lines
- Champion a culture of user-centricity across Collectors and advocate for accessibility, inclusivity, and usability
Requirements
- 6–8 years of experience in UX research
- Deep understanding of research methodologies
- Proven ability to translate research insights into clear, impactful storytelling
- Strong experience collaborating with product managers, designers, and engineers
- Experience working with digital platforms, ideally in e-commerce, marketplace, or enthusiast communities
- Strategic thinker with excellent project management skills
- Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar
- Passion for user-centered design and improving complex workflows
- Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; advanced degree a plus
Key Skills
- Experience in UX research
- Deep understanding of research methodologies
- Proven ability to translate research insights into clear, impactful storytelling
- Strong experience collaborating with product managers, designers, and engineers
- Experience working with digital platforms
- Strategic thinker with excellent project management skills
- Experience using tools such as UserTesting, Dovetail, Optimal Workshop, Figma, Qualtrics, or similar
- Passion for user-centered design and improving complex workflows
- Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related field; advanced degree a plus
About Collectors
Collectors is building the future of how collectors find, buy, authenticate, track & research any type of collectible - from sports cards, coins, video game, and pokemon cards. Collectors is embarking on a radical digitalization and modernization, using our industry leading services as the foundation and the creativity of our employees to sculpt our future. The Collectors family of companies includes PSA, the leader in third-party authentication and grading for trading cards; PCGS, the leader in third-party authentication and grading for coins; WATA, the leader in third-party authentication and grading for video games; and CardLadder, comprehensive analytics and financial tracking of sports cards.
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