UX Researcher

Lead rapid, iterative research across multiple clients and product teams, turning data into design direction. Advocate for user needs and ensure user perspectives influence design decisions and business outcomes.

Responsibilities

• Lead Iterative Research: Plan and execute bi-weekly research sprints, including surveys, usability tests, and preference studies across various client accounts
• Leverage Research Tools: Manage and optimize platforms like Hotjar, Maze, and our proprietary Ladder platform to continuously gather user insights
• Analyze & Synthesize Data: Quickly assess both qualitative and quantitative findings to identify patterns, pain points, and opportunities
• Deliver Clear Recommendations: Translate research insights into concise, actionable deliverables such as briefs, reports, and presentation decks
• Collaborate Cross-Functionally: Work closely with designers, product managers, and developers to validate concepts and inform product strategy
• Champion the User: Ensure user perspectives directly influence design decisions and business outcomes—both internally and with clients
• Communicate Insights: Present findings clearly and effectively to a variety of audiences, adapting messaging for stakeholders, designers, and developers alike

Requirements

• Bachelor’s degree in a related field (or equivalent work experience)
• 3–5+ years in UX research, ideally within an agency or fast-paced product environment
• Proficiency in tools such as Hotjar, Maze, UserTesting, or similar platforms
• Strong grasp of research methodologies including surveys, usability testing, and preference studies
• Data analysis skills (both qualitative and quantitative)
• Ability to distill complex findings into clear, impactful insights
• Experience creating polished, concise research deliverables that drive design decisions
• Comfortable juggling multiple projects and deadlines simultaneously
• Excellent written, visual, and verbal communication skills
• Highly self-motivated with strong time management and organizational abilities
• Passion for advocating on behalf of users and driving user-centered design

Key Skills

• Proficiency in tools such as Hotjar, Maze, UserTesting, or similar platforms
• Strong grasp of research methodologies including surveys, usability testing, and preference studies
• Data analysis skills (both qualitative and quantitative)
• Ability to distill complex findings into clear, impactful insights
• Experience creating polished, concise research deliverables that drive design decisions
• Comfortable juggling multiple projects and deadlines simultaneously
• Excellent written, visual, and verbal communication skills
• Highly self-motivated with strong time management and organizational abilities
• Passion for advocating on behalf of users and driving user-centered design

Benefits

• Hybrid Work Schedule (85% Remote ; 15% On-Site)
• Health, Dental, Vision Plans
• Office Lunches
• Team Events & Retreats